Refund policy
Last updated: July 28, 2026
This Refund Policy applies to all digital products, including templates, icon sets, graphics, and other downloadable files, sold through the Şatafat store to customers in the United Kingdom and elsewhere.
1. Nature of Our Products
All products sold through our store are digital products and are delivered electronically. No physical products are shipped.
Because our products are digital content supplied by download, different cancellation rules may apply compared with physical goods.
2. Cancellation Rights and Digital Content
Under the Consumer Contracts Regulations 2013, consumers generally have a 14-day right to cancel certain online purchases without giving a reason.
However, for digital content supplied by download or other non-physical means, the right to cancel can be lost once supply of the digital content begins, provided that the customer has:
- given express consent for the supply of the digital content to begin before the end of the 14-day cancellation period; and
- acknowledged that the right to cancel will be lost once supply of the digital content begins.
Where the required consent and acknowledgement have been properly obtained before delivery begins, the statutory 14-day cancellation right will no longer apply once access to or download of the digital product has begun.
This does not affect any statutory rights that apply where digital content is faulty, does not conform to the contract, or otherwise fails to meet the requirements of applicable consumer law.
3. Faulty, Misdescribed, or Non-Delivered Products
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
If a digital product you purchased:
- is faulty, corrupted, or does not open or work as intended;
- is significantly different from its description; or
- was not delivered due to a technical issue on our side;
you may be entitled to a repair, replacement, price reduction, or refund, as applicable under UK law.
Please contact us as soon as reasonably possible after discovering the issue, providing your order number and a description of the problem. We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.
4. Refunds for Technical or Legal Issues
Where a refund is due under this policy or applicable law, it will be issued to the original payment method within the timeframe required by applicable law.
We will notify you by email once the refund has been processed.
5. Before You Buy
Please review product descriptions, previews, included files, software requirements, compatibility information, and file formats carefully before purchasing.
If you have any questions about a product's compatibility, contents, format, or intended use, please contact us before completing your purchase.
6. Product Access and Download Issues
If you have paid for a product but cannot access or download it, please contact us. We will take reasonable steps to restore access or provide the purchased files.
Where a technical problem prevents delivery of the digital content and cannot reasonably be resolved, you may be entitled to a refund where required by applicable law.
7. Contact Us
If you have any questions regarding this Refund Policy or a refund request, please contact us at:
Hallederiz Labs LTD (trading as Şatafat)
Email: comsatafat@gmail.com
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company number: 16815648
This policy does not affect your statutory rights as a UK consumer.